If your question concerns the information, wording or accuracy of our Magius coverage, email [email protected]. You can also return to Magius for the bonus details, payment limits, verification guidance and responsible gambling information collected across our independent editorial work.
Before you write to us
We can answer questions about our reviews, explain how we reached a conclusion and help you find information already published on the site. If you spot an error, send us the wording or figure in question and explain what you believe it should say.
Please do not send account passwords, card details, identity documents or payment information by email. Any personal or financial material sent this way is outside our editorial remit, and we cannot safely hold it.
Questions about your Magius account
We are an independent information portal and do not operate player accounts. That means we cannot register an account, change a password, approve documents, deposit funds, issue a bonus or investigate an individual withdrawal on your behalf.
Questions about registration, deposits, withdrawals, verification or a specific bet should go to the operator through the support options available on its own platform. Magius provides live chat and email support, with live chat available 24/7. Keep any correspondence about your account in one thread so the operator can review the complete history.
Reaching the editorial team
Send email to [email protected] with a short description of the issue and the relevant page. We aim to respond within 48 hours, although complex questions may take a little longer to check properly.
For a complaint about our content, include the page address and a clear explanation of the problem. We will review the material, make any necessary correction and explain the outcome. A complaint about a player account or a gambling transaction must instead be raised with the operator.
Why this distinction matters
Keeping editorial enquiries separate from account support means we can improve the information on this site without implying that we control the operator or can access its systems. We can assess published terms and features, but only the operator can act on an account-level request.
Magius also gives account holders direct routes for self-exclusion and cooling-off periods through its support team. If you need to stop gambling for a while, contact support and ask for the relevant restriction to be applied rather than leaving the decision until later.
Help with gambling concerns
Gambling should remain entertainment rather than a task, obligation or source of income. If it no longer feels that way, contact GamCare or call the free, confidential National Gambling Helpline on 0808 8020 133, available 24/7.
You can also visit BeGambleAware for independent information and support. National self-exclusion is available through GamStop, while Gordon Moody provides treatment and support services. This page and the wider information service are intended only for people aged 18+.
This contact page is supplied for information and editorial purposes only. We are not a casino operator, bookmaker or organiser of gambling, and access to this content is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.
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